Shipping Policy

MORAIX Shipping Policy

Shipping Locations
We currently ship to EU addresses only. Non-EU addresses cannot be serviced.

Shipping & Delivery
All MORAIX scooters and accessories are shipped via ground delivery due to battery restrictions.

Note: Free shipping may not apply to certain promotional items or special campaigns.

Accessories Shipping
Accessories ship for free. Delivery typically takes 4–21 business days. Items such as helmets, seats, or other gear may ship separately from different warehouses if purchased with scooters.

Order Processing & Delays
We aim to ship in-stock items within 1 business day. Delays may occur due to:

• Weather or natural events

• High-volume periods

• Split shipments for multiple items

We strive to process orders as quickly as possible.

Damaged Items in Transit
If your order arrives damaged:

1. Email moraixonline@gmail.com within 3 business days

2. Include clear photos or video of the damage

3. Retain the original packaging for carrier claims

Order Tracking
After placing an order, you will receive:

• Order Confirmation Email

• Shipping Confirmation Email (includes order number, carrier, and tracking number)

Track your package directly on DPD or DHL websites.

FAQs

1. Can I change my shipping address?
   Yes, contact us before your order ships. We cannot be responsible for losses if the package has already shipped.

2. How do I receive my tracking number?
   You’ll receive a tracking number via email once the order ships. It may take 1–2 days for activation on the carrier’s website.

3. Holiday Shipping Delays
   Delivery may be affected during public holidays. Normal service resumes immediately after each holiday.

4. What if I don’t receive my order?
   If your order hasn’t arrived within the estimated time, or was marked delivered but not received, email moraixonline@gmail.com within 3 business days. We will help verify the shipment and assist with claims if necessary.